It was my 3 year old daughter's first haircut and after explaining to Danielle that she is incredibly head sore and screams whenever I brush my daughter's hair, Danielle knew exactly what to do. She was so patient with my daughter, kept talking to her and let her hold the water spray bottle to distract her. They put Bluey on the T.V for her as well. Danielle was brilliant and so was the young girl who saw us in and got seated at the chair (I unfortunately didn't catch her name).