Hairology London Reviews
12 Vivian Avenue, Hendon, London, NW4 3YA
Check availability and book onlineReviews are written by customers after their visit.
94 reviews
I went to Hairology for a wash and blowdry. The blowdry was good value and looked fine, and once started on, was quite quick (35 mins) - however I was highly dissatisfied with their customer service.
I booked a 10am appointment via Treatwell over an hour beforehand. I arrived 5 mins early and the shutters were down. I was allowed in 10.05 and had to wait until 10.35 until a stylist arrived.
They continually repeated that the reason for the delay was that I had only booked that morning. They should not enable appointments to be made on Treatwell which they cannot honour, nor advertise their opening time as 10am, if that is not accurate to their actual hours of service. They didn't really apologise for the delay either.
I saw this disappointment with another customer who turned up at opening time, was told to come back in 30 minutes and upon her return, told to come back in an hour and a half.
Would recommend for good value, if you aren't on a schedule and live locally. Personally I'm unlikely to come back based on the experience with the substantial delay and handling of.
Styled by Anybody (Hair)•Blow Dry
Very welcoming staff and very professional. Did a good job that left the feet completely relaxed.
Treatment by Anybody (Nail treatments & services)•Pedicure
great service and lovely hair cut
Styled by Anybody (Hair)•Ladies' Haircuts
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