Two words to describe the experience is quick and good. My kid doesn't like haircuts but he is always happy to get a haircut by Fiona as she not only listens to the parent but also the kid. My kid didn't want a short haircut and that is what he got from her and as a parent it was not too long either. My kid loves to get lollies at the end of haircut and enjoys peppa pig while getting a haircut on this car/chair. The venue is very child friendly.