Was quite dubious about going here after reading some reviews online. It's a no frills salon that does the job. The lady who cut my hair took me straight over to the basin before asking what I actually wanted then just asked how much I wanted off. I have quite a straight forward haircut so it was ok but I'm not sure I'd go here for anything particularly complicated. The lady who cut my hair was lovely but unfortunately I don't think she told me her name.