Room was freezing cold in spite of the heating supposed to be on
Towel was like cardboard and too small to cover me properly
Didn't appreciate personal questions about my HRT patch
Massage was basic
Key areas didn't get detailed treatment needed
The place was really professional and Charu made me feel so comfortable! Top points for making the bikini and whole leg wax painless, would definitely recommend for everyone thinking of getting a wax done; great prices and excellent service!