The therapist was polite, and quick. The treatment was fairly pricey but I used Wahanda discounts (given that it ended up being just over 10 mins in total for a Brazilian Wax). The wax was really hot and I said as much to the waxer but she said it was fine - I've had Brazilian waxes for over 10 years but this was possibly the hottest wax I'd ever had! Not sure I'd go back, but it's good for convenience and the ability to fit me in at short notice.