Headmasters Balham Reviews

21-23 Bedford Hill, Balham, Greater London

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Reviews are written by customers after their visit.

4.3
99 reviews

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Written by our customers, so you know what to expect at each and every venue.
The booking wasn’t in the diary. The system obviously doesn’t link Treatwell booking and headmasters. So I didn’t get a haircut even though I’ve paid for it!!!
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The hairdresser was lovely but the appointment was very quick and the luxury head massage that I had paid extra for was over in a few minutes, so it all felt very rushed. Would have been nice to have more time spent on both the massage and the cut.
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Actually I never got my hair done. My appointment has been canceled twice last minute. Honestly a very bad way to handle the thing. The first time I have been told that the employee called sick and offered to reschedule. Which I did, but it was a mistake because the same thing has happened again a week later. One hour before my appointment I got a call saying that the same employee had called sick (again) and nobody was in today to get my hair done, so no alternative was available. Honestly a very poor experience
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Arrived on time and taken to a seat, but was then ignored by all staff for 15 minutes until I asked where the stylist was. She was very apologetic & said she hadn’t been told I had arrived, but the appointment then felt rushed & I didn’t feel relaxed. Stylist was lovely to chat to and I was happy with my cut, but the curls from the blow dry have all come out less than 3 hours later - despite using hairspray. Overall a bit disappointed by my experience. First time here but wouldn’t rush back.
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Great cut in a friendly, clean, professional environment!
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