Hope just a bad day. Been left for ages with the colour on my roots as she was attending another client.It can happen. However then the colour was applied on the rest of my long thick hair for just 5 min so it is uneven in the light. Blow dry.Had to point out 5 times that I have a fringe, but she kept drying ooutwards like in the worst 90s hairstyle. Then she tried to correct it but obviously the fringe didn't sit right anymore.when Isaid I was not happy with that she blamed my hair. Left upset.