She did cut my hair properly but more than we had agreed - not a big deal it will grow back. I wish the hairdryer was safer ; it did not have a protective back. My hair got tangled in it and it was painful to get it all out. As it is also very fine, I lost a fair bit of it in the process. I also wished that the issue had been acknowledged at all. Instead she rushed the blow dry (I assume to finish on time as the hairdryer incident took a while). By the way, it was not Claire as she was off sick