Got taken care of about 15 min late. A little annoying but that happens. Didn't really notice any luxury head massage that's supposed to be included. She was doing no more than what you'd expect from a normal visit. Have actually had better head massage from a regular hairdressers visit. Plus for massage in the chair at the hair wash though. She had a good technique but didn't cut off all that was damaged so still have hair with split ends at the back. Have to go back to get this sorted. It was to get rid of damaged hair I went in the first case. Styling looked good when I left but unfortunately hair was flat again within a four hours, which kinda sucked since I was having a party in the evening. Overall quite good cut but not worth £50.