When I booked this haircut I chose to pay extra to be with a senior stylist. The word senior would make me think they have many years of experience and expertise however during my haircut my hairdresser told me she’d only qualified less than 2 years ago. This is not the fault of the hairdresser and I think she did a good job. However, I did find it odd that I had paid extra to be with a senior stylist and ended up with someone who I would consider as a newly qualified hairdresser. Very odd.
Overall friendly and informative but I was left for 20 minutes with my head in the sink (she did apologise). I was also charged for a £23 toner after I’d expressly said I didn’t want any additional treatments I’m top of my booking and on complaining was told the manager would call to refund it. All good… the manager then called days later and I was told “she said she told that you had to pay and the toner wasn’t optional…I won’t be giving you a refund” and that was that. I won’t return.