The overall experience was fine, Martin was nice. however I have long curly hair and I wanted some layers without my length being impacted too much. I re-iterated this many times! I have now washed my hair - had it blow dried - and guess what ? it is too short on the side especially and when i have it curly I look like a pooldle. i want a refund because this is not what I asked for!! It will take me two years to grow it back!!