The staff were incredibly friendly towards customers but the salon was super busy and there was a bit of drama going on with the staff.
My haircut was nice enough.
Shorna was lovely and gave a really nice haircut, however the salon seemed understaffed- the reception was unattended meaning that there were delays in receiving my treatment.
My main issue was that there was a hidden £20 charge for toner that was sprung on me. This should have been clear in the treatment description. I was told if I didn't have it, my hair would go yellow so it isn't an optional extra, you have to have it. As such, I felt mislead which just soured the experience My stylist, Caterina, was very sweet and did a good job on my hair but this review has asked me to rate someone called Shona.