I Loved my hair cut that I got at the salon, and my hairdresseer Amy was wonderful, She has great hairdressing and customer service skills. some of the other staff however need some customer service training. when i arrived at the salon i was was greeted with ('well im not a receptionist so...*shrug*).............
My haircut and blow dry overall was good. However my hairdresser was running late and still with previous client when I arrived so my appointment felt slightly rushed.
This is a dreadful salon, that cares only about extracting the maximum amount of money from you. I just had my roots done by a very poor hairdresser. She made my roots 100 times darker than the rest of my hair. When I confronted her during the blow dry, she tried to brush me off with nonsense-it will wash out, it's not that bad. Eventually she agreed to try and rectify the situation with a cleansing shampoos to no effect. I paid over £70, and the zero personality receptionist had the audacity to ask me if I wanted to book my next appointment. Nobody cares here, it's all front and no substance. All they care about is ripping you off. I would never go back to this awful salon, and now have to have my hair redone. Lesson learned.
Stylist was very professional - even though I only went in for a trim he spent a lot of time making sure the cut was perfect and made the most of my very fine, thin hair. Can't say I noticed an Indian head massage though!