Kristof started by saying that the highlights - which I paid £145 for - would look yellow without a toner. Why sell it if it looks terrible without an extra expense? He was snappy and patronizing throughout. I didn’t get offered a drink and when I asked after an hour if I could have one please, he said rudely ‘what do you want?’. A lot more expensive than many many other places yet a really unpleasant experience when it should have been a treat.