The haircut was really good - I've had lots of comments on it. The hairdresser was also lovely. The only thing that detracted from the experience was the over emphasis on up selling. I found the relaxing nature was reduced by the push for me to purchase some £10 silly tee tree treatment and hair care products.
Head massage was questionable! I had to wait for about 15 minutes to be seen as they were running behind. This wasn't ideal as I had an event to get to- but they made every effort to get me in and out of there ASAP. The guy certainly knew his stuff and was extremely well educated on the products he was using too. Would go again!