The salon is based in Mayfair so you do expect a certain quality of client support. Hairdressers were sitting around, gossiping, laughing loudly, doing their hair and makeup in the chairs. It felt like a college common room. My highlights were ok however my scalp was burning during the blowdry and Gerardo told me I have to ‘get a little burnt’ for a good blowdry-not true Gerardo, you need to get better at your job, especially when charging me to have my scalp burnt. Save your money (and scalp)
When I arrived my appointment wasn’t there, and I had paid for it. The manager was called and she was very good and arranged another stylist, who was polite and did a great blowdry. I didn’t get the head massage as described and it all felt a bit rushed, but I did come out with a great blowdry.