I had booked through Treatwell and upon arrival the salon didn't have a record of my booking. They still carried out the appointment but I did feel a bit like I was being shoehorned in, which left me feeling slightly uncomfortable for the first 15 minutes. Overall though I was happy with my haircut and I relaxed into the appointment as it went on.
The salon hadn't received the booking from Treatwell. They did squeeze me in which I was grateful for but the appointment was very rushed and the haircut and finish not great. I was asked to pay on the way out as they'd no evidence I'd already paid through the app. I had to remind them I'd shown them the booking email when I arrived. Overall not a good experience.