Highlights: I asked for my hair to be brighter (not block) and expressed it was too golden. The hairdresser used only one colour of bleach that's gone almost white that is spaced out so you can still see my roots in between and the rest is still gold
Head massage: not sure what was meant to be luxury here. It was a poor massage that lasted all of about 15 secs
Cut: took less than 5 mins to give a very average cut - no layers (despite asking). My mum does better.
Terrible for a master stylist!