There was a mix up in my booking and I did not get a haircut.
I had booked with Luke for 19:30 on Monday but got a call from Sasha at Treatwell to say he had been double-booked but I could go at 19:15 on Monday with Louis. When I arrived at Headmasters Twickenham, Louis wasn't there and my booking had been made for 19:15 Tuesday. I spoke to Emma at Treatwell who assured me I would get a full refund but I'm still waiting. Very irritating experience!