From walking in to leaving i was made to feel like i was a values customer. I was offered a drink and biscuits, before having my hair washed. The assistant took her time and washed it throughly going bk over areas where i suffer from psoriasis. When it came to blow dry and straighten the hair stlyist took his time and talked me through the best course of treatment for my hair. My hair was left looking full of life and bouncy. Looking forward to my next visit. Very happy customer :)