I arrived for my appointment ten minutes early so wasn't expecting to be seen straight away; however appointment did start ten minutes late. Alex (the therapist) was very apologetic as her last appointment had overrun and she did a superb job on my lashes. The reception from the salon itself could not have been more frosty. I had to "interrupt" a hair appointment to find out where I was supposed to go (just down the stairs) - I was sent to the treatment rooms - not told to wait, not told who I was seeing, not even acknowledged. I had to go back up the stairs to ask what the hold up was an was told to "knock on the treatment room door". If I was a regular customer I would have known this but as a first time visitor I had no idea and the salon staff were just rude to be honest. I'm unlikely to return which is a pity because Alex is great.
I had a full set of eyelash extensions with Alex yesterday and absolutely love them! I've tried a few places in London and this is by far the best for value/ quality, I would highly recommend it to anyone. Thanks Alex!
No the fanciest of places, but Alex gave the best facial and lovely massages all the way through. I've been to a lot of facials, and she rates as great. Place isn't fancy, so don't go there for anything but the facial. It's good!
I was beautifully received by Aleksandra who is warm and charismatic and put me at ease immediately with her ability to make an accurate assessment of the treatments better suited to my needs. I cannot wait to go back to see her!