Charlene was friendly and did whatever she could best, the treatment itself wasn't what I was expecting. They are using the widely used chococo gold bottle which doesn't promise 3-5 months straight hair as they state in the description(know from experience), also they charge 130 whereas in other places currently they charge 70-100 pounds. Hence, I don't recommend the treatment unless you like this product and you know it in advance. Charlene was really friendly though and I recommend her.