I had a terrible experience here. I had asked for a simple permanent colour - from very dark brown to brown. I was warned at the outset that the colour may not extend to the ends, but would affect most of the hair. She suggested highlights, but when I asked if I could replace my treatment, she said I would have to book another time. So, we picked a lighter shade and she completed the colour. I was kindly offered tea, which never came. Upon wash, I was horrified to see the top of my head looked like a browning carrot, and the rest of my hair was completely the same. She insisted it was the light, so took me by the window to look at it properly. I had paid about £50 for colour that covered about 2 cm of my hair, and it was the wrong shade. Trying not to get upset, I asked her what I should do, and all she suggested was booking in AGAIN for highlights, at the standard rate, absolutely no regard that I was so visibly unhappy. I was the last customer in the salon, and it seemed like they just wanted me to leave. I was standing there with semi-damp hair, and despite my frustration I wasn't even afforded a simple blow dry so I would look presentable walking down the street. The first thing I did was go to Superdrug down the street and buy a brown, so hopefully I'll have some semblance of normal hair for work tomorrow. Overall, incredibly unimpressed.
My hair cut was amazing (I got stopped twice about it on the way back to the office). The lady who cut my hair was also very friendly, she did exactly what I asked for and kept me aware throughout the process.
My only issues involved the other staff (girls washing hair or with no work to do) chatting over me and through me the whole hour.