First thing to say is that the staff are brilliant - they all went out of their way to ensure I had a good experience. I even had my hair washed in a massage chair - something I've never had before and definitely a reason to go back, it was lovely! I had my hair cut by a Style Director and she did a brilliant job. She helped me come to a decision as to what style I wanted. I am used to hairdressers getting annoyed with me when I ask advice for how to get my hair cut so this was a welcome surprise. The experience was positive and I will be going back.
The overall experience was fine and the guy at the front desk (Richard I think) was perfectly pleasant. However, the member of staff that cut my hair seemed rushed and didn't have too much of an interest in what I wanted. She did however seem interested in talking about her pretty controversial political beliefs and, although it's not a big deal, it did make me feel a bit uncomfortable. I paid just under £20 for my hair cut and it was fine, but nothing overly impressive. I wouldn't say worth the £32 a haircut there normally would be, but I would go again unless there was a better deal elsewhere.