Helen's London Hair & Beauty Reviews
63/65 Goldhawk Road, Shepherd's Bush, London, W12 8EG
Check availability and book onlineReviews are written by customers after their visit.
3236 reviews
Had a 10am appointment. The beautician was late, didn't give an estimated time of how late she would be. I waited 35 mins with no explanation other than "she's on her way" and after the first phone call from the receptionist asking where she was she didn't answer the phone thereafter so I had no idea what time she'd arrive. I left when I realised they would still need to set up and warm the wax when they arrive so a 20 min appointment would turn into over an hour.
The receptionist was very apologetic but had no clue that the problem is not someone being late but managing that by finding out exactly where they are and what time they would get there so that customers can either rearrange their schedule to accommodate a late appointment or find an alternative in that time.
Another customer came in whilst I was waiting also saying she is always made to wait approx half hour. She left too after waiting 15 mins too. Not a way i expect someone to run a business.
I will be seeking a refund for the money I paid in advance via treatwell
Ladies' WaxingShow all…
Excellent service. Everyone was really friendly. I've been complimented on my nails many times after and nail polish lasted more than two weeks. Highly recommended!
Hard Gel Extensions & Overlays
Enjoyed the visit. Nice staff and Chathu did a great job with my hair and listened to what I wanted.
Ladies' Haircuts
I had an Essie manicure and pedicure, it took longer as expected, however I am very happy about the result and my nails still look good after a week. I'll come again.
PedicureShow all…
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