Herbal World was very thorough and offered me a free consultation before my acupuncture to talk about what it would do and for their understanding to help me. Thoroughly recommend it and had the best massage too!
Overall not great. Arrived and shown to a room by the receptionist which isn’t ready and still messy from the last person who was in there, so I was awkwardly waiting in the corridor when the masseuse comes out of another room with her coat on, unaware she had an appointment. The room was just a pretty dire office furnished room, really bright light, no music or anything, just a massage table and a chair. The masseuse comes in and so I started to explain I’ve been experiencing a lot of neck pain and she immediately cuts me short saying “I see” and then “head” and points to the bed. No questions about anything, no dimming of the lights or music, just goes to town on me and it’s pretty intense. Then after a bit says “sit” and then “done. How do you feel.” Then leaves. And there’s no one around to see me out, ask how it was or anything. Then I realise I hadn’t even gotten my full 30 minutes. The actual massage itself was quite good, but everything around it just felt like the whole thing was an inconvenience to everyone’s day. Certainly not worth £35.
Prepaid and booked a treatment that I didn’t receive. I booked facial acupuncture with a facial massage to be followed by a extra head neck and shoulder massage subsequently I received a regular acupuncture treatment. That left me in the room for over an hour as I think I’d been forgotten about.
I rang the bell and the nice man came and removed the needles. I can’t actually complain about the acupuncture despite it not being what I wanted I’m sure I’ll reap some benefits from it, as it was standard. But then came the massage that I was expecting to be a face, head, neck and shoulders. It was a very quick face and head massage by a lady who’s hands stunk of garlic so all in all the experience left me stinking of garlic and more stressed when I left than when I arrived and I can definitely say I will not be returning, even for my free 15 minute massage that was offered for the mix up.