Everything would have been ok if I’d received the exact service I’d booked in the timeframe and cost agreed. The problem was they tried to sell add ons such as a massage and herbal medicine which I didn’t come in for. It ended up being stressful because the appointment started late and then I ended up agreeing to some of the extras and it made me late and out of pocket. You could argue I could have said no to the extras. I did say no to some but I was made to feel I needed the extras in order to for my treatment to work. I also felt that the consultant was not sympathetic to my condition. The massage was really painful and I was told my body is very stressed. I don’t want to say what my condition was but it was very insensitive given the information I’d told her.