Ramona is friendly, welcoming,and immediately puts clients at ease. She checks in frequently throughout the process to make sure you're comfortable, and does a fantastically thorough job, with an opportunity to make sure you're happy with the results at the end. My friends and I all book with Ramona, and in my experience, she offers the best wax in Cheltenham at a reasonable price. I always recommend her to anyone looking for a good wax.