I had a great experience overall as Jennifer was lovely and I liked the outcome of my hair. My issues were that I had to wait for around 40 minutes to be seen (luckily I was free all day but still not ideal) and also I feel like a better straightener could have been used as the one that was used seemed outdated and it had a lot of product residue on it. Overall, I would still go back because like I said, Jennifer was very nice and made me feel comfortable.