Communication was a big issue and put me a bit off even before arriving. My appointment was at 4.40 and I have received several reminder by email. 2 hours prior my appointment they called and asked me to me 1 hour earlier. I said I could have tried to get there 15min early. I got there and the beautician and the manager told me i was late (4.20) we had to speed up because she had other appointments, she was in a rush. She could not understand what I paid for. Total miscommunication.