Have been in this salon three times via Treatwell and two times they got my appointment wrong, causing inconvenience. When I booked directly with hob salon, they still didn't have my appointment! On my last visit, which was prepaid treatment I was asked If I want to cut my hair a bit. I agreed as I knew I need a trim. A surprise came when I had to pay additional £ 54 (apparently already with a special 20% discount) on the top of my prepaid treatment. I would never agreed to this If was was inform about the cost. For me it was just a trim! Disappointed, definitely not going back.