I was seen on time. The beautician did not seem to speak English, so did not explain anything to me. She led me downstairs to a small room in the basement. She got out a black bin liner without explanation. Turns out she used it to line a bowl to soak my feet in. After a while she put on some music, but there was some kind of problem with the system and it kept making screeching noises which she just left - not very relaxing. She did not speak at all but the pedicure was good. Quite a strange experience, but nicely painted toes in the end!