On arrival I was greeted by a lovely lady who asked how I was and made the time to engage in some convo as I waited for my therapist. Often you walk into a salon and feel out of place but not here. My therapist Rebecca was lovely and made me feel super comfortable. The heated blanket for the bed was also a nice touch and the treatment was carried out with such precision. Really made a difference and with Rebecca also explaining what she was doing was great.