My visit to the salon was not quite what I expected. I wasn't sure what facial I was having (the voucher had said Dermologica nourishing or Age Smart) but apparently it wasn't Dermologica products used. The facial, whatever it was, was relaxing but I was hoping they would use the steamer on my face as this is what I have experienced elsewhere. The staff didn't really say anything or offer me a drink, it wasn't really a pampering experience. The therapist did my nails as well but said nothing all the way through so it did feel a bit awkward. On my way out the owner suddenly tried to tell me the therapist had told her that I had blocked pores and should buy these products they used. I literally was holding the door open when she asked if I wanted to know the prices of these products. I said no thank you and recognised she was trying to get more money from me. Finally, I have never seen my name (Jennifer) spelt as the manager has done 'Jenaffa'. When I received the confirmation email about my booking this did not give me much hope for the place unfortunately. Overall, I wouldn't go back. I'd prefer to go and spend money somewhere I am made to feel valued and looked after.