Have been coming here regularly and usually very happy with the results. The atmosphere is normally pleasant and the techs listen/ask questions. This time was awful though: my appointment was super delayed (by 30 minutes and no apology), then the tech who did my pedicure started trying to remove what might be an ingrown nail without asking me first. The new tech doing my manicure was unfriendly, didn't listen when I tried to explain what I wanted and made 2 of my cuticles bleed. Disappointing!