They were running late so I waited 25 mins to be seen. Then, the colour was left in for 45 mins before being washed out although I was told it would be left in for 30-35mins. I then waited 20 mins to have my conditioner washed out after a shampoo, which got pretty cold whilst waiting.
The staff were lovely and the root dye job excellent. Perhaps leading up to Xmas they were busier than expected.