Can’t give no stars. Booked online, many appointments available all day, as soon as I’d booked I got a call to say can only do 3.15 but come in at 3 to get hair washed in advance. Turned up at 2.55, by 3.15 still sitting in a chair waiting my turn to be shampooed and my stylist was miles away from being finished from the client before me. So left without having any hair care at all. Nobody was arsed. Why bother advertising free appointments every half hour when this is a total lie. And why both telling me to come in at a specific time when there is no one free to serve me.
I had booked for a cut with a stylist but got a call to say she wasn’t in and I would be seen by a junior stylist which was initially a little disappointing. Although, I was seen by a lovely hairdresser who did a great job! The salon was nice and I will definitely go back.