Overall I had a great experience. The staff is polite, honest and efficient.
I was explained all the steps properly and offered tips on how to treat my hair and where to get a good quality shampoo (no upselling, which is always good).
I will definitely go back.
I really love this place, and would highly recommend it. Julia, the manicurist, is very nice and pays very close attention to make sure your nails are perfect. She has a good selection of colours, with more on the way! I've been twice now, and the second time, the nail polish ever so slightly creased in the UV lamp. I was still happy, but Julia insisted I come back next week for a free shellac! Her customer service is brilliant. All combined, I would not hesitate to give the whole experience 5 stars. Thanks Julia!
For value, this experience wasn't bad. Apparently, my partner was charged more because his hair is just above shoulder length and therefore like a woman's. I wonder if you would tell a woman with short hair that you're going to charge less because they have the hair length of a man! Overall, not a great experience.