Booked three days before but turned up and they realised they hadn’t seen my online booking. They did manage to fit me in but it felt rushed and I had a wash and hair cut in 12 mins, no offer of a drink, no head massage when washing my hair, it all felt really rushed and I felt a bit uncomfortable like I was eating into their break time before the next appt. The cut was fine but didn’t feel like it was a special experience having my haircut, so unfortunately won’t be going back, a real shame!