We used a Wowcher code for our spa day and it was fantastic value for money. The experience was brilliant and the staff on the day were lovely. Will certainly book again in the future. The only downside was the first time we rang to try and book the woman on the phone was a little rude and unhelpful. When we rang again the second time the woman was lovely.
The treatment was outstanding and the relax room was lovely. On arrival there was no receptionist and we had to ask for help once receptionist came she was very helpful. On going through to the bar area we had to move around to different seats as there was crumbs on the chairs and 'hair' on the table. Once the barman brought our drinks we then realised that the reserved sign we had previously seen was actually for us so we then moved to the clean table. If our name had been on the reserved sign we would have avoided the moving round. It was odd walking round in robes through the reception area and directions showing the 'back' way would have made this less uncomfortable. We did not use the sauna or gym area and was very disappointed as the 'spa day' selling point is very misleading as there was not even a pool area just a sauna and gym. Luckily we had a wowcher voucher so paid a discount price which was good value for what we had if we had paid full price for a spa day I would have complained about the lack of spa facilities. The treatment and food were lovely and would recommend it as a relax day but definitely not a spa day.