The appointment started 30 minutes late.
The room was pokey with a previous client taking up most of the space, as she had been left in situ for her toe nails to dry. She had the good manners to request a space in the main salon instead. My therapist hardly spoke to me at all. She fumbled with the nail clippers; was either too tired or inexperienced to look like she had ever done the procedure before - gel shellac
She frequently forgot to put the heater on.
The end result was poor.
Went in for an eyebrow wxa and came out very satisfied. Only took 10mintues and Anna was very lovely, friendly and knew exactly what she was doing. Very happy.