Had to wait outside on the street until I was let in as all the therapists were busy and I understood receptions had called in sick. Had to also wait for my procedure to start. I did book on the day so felt like booking system was left open where it should have been closed. My therapist was lovely and did apologise for the wait and at the end I was given a nice perfume sample. I would go back again due to convenient location and maybe book more in advance.