The saloon looks like a jumble sale down stairs. Not a great first impression. Front door was locked rang the bell and phoned several times before eventually let in. No apology. Had to ask for a glass of water. Place is very dusty. Can see a substantial layer of dust on sockets and skirting boards. Toilet seat is cracked.
The treatments were good I was happy with the end result but the saloon, cleanliness and not welcoming me on time (being locked out) ruined the whole experience. Eroded the luxury element! A real shame. I won't go back.