I thought I was going to be late so I called the salon and the lady told me to hurry as she had another client straight after me. I wasnt actually late i got there exactly at 3pm. She kept me waiting about 7 mins because she was doing someones eyebrows. She hardly spoke to me, asked me if i was warm enough etc. My treatment was supposed to be 1hr 10 mins but i actually only had a 50 minute facial. I didnt bother saying anything. I felt like she was rushing and I could hear noise when I was trying to relax. Although, for what I paid I still though it was worth it.