The lady doing my hair (I forgot her name) she was from Navarda was extremely friendly and welcoming. Once my bayalage and blow dry was finished she could see in my face that the tone wasn't what I wanted and was so polite to go over the colour again. It now looks amazing and I do like it. She even gave me a personal curtosy call to check everything was good the next day (I missed the call but I picked up the voice message) very thoughtful.