I booked root regrowth and lowlights - my hair is naturally dark brown however I had successfully had bleach blonde highlights put in before. I had my roots done but they came out ginger - when I said I wasnt happy with them they applied toner to try and dye it down a bit - it made marginal difference and the roots were noticeably different to the rest of my hair.
The lowlights on the other hand were really lovely and really well done.
Lovely hairdresser - did a very nice job on my wash cut and blow dry. Some wait at the beginning and could be more communication from the receptionist but overall good service and very good value for money. Would definitely come back for other services.