Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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295 reviews
It was ever so relaxing. We went for my friends birthday and it was exactly what we needed. I recommend it to everyone.
After reading such great reviews I was really looking forward to the '5 star' spa I had booked for my mums birthday and her first ever spa trip. When we arrived we were initially told we had to pay for robes and slippers, even though when booking online it said they were included. The spa area itself was smaller than expected. The hydro pool would have been lovely (I imagine) had it been working. However none of the jets worked so it was effectively just a shallow swimming pool. There was a pile of sand in one corner of the pool from where building works were going on and when the builders arrived around 14:30 the noise was certainly less than relaxing. In the morning the steam room was lovely, although the gap under the door meant after a while it got a bit chilly, but after lunch there were used plastic cups all over the floor and on the sides. The sauna was great. We spent a while sat in the salt grotto but nothing really happened it was just a scented room with some tiles missing. The 'relaxation chairs' were tatty and worn and one of the loungers was also broken and out of use. We had the afternoon tea upstairs and the cakes were amazing. However the bread on some of the sandwiches were dry and stale and had clearly been out a long time as the meat and cheese fillings were warm not cold. The chairs upstairs in the dining area were also in need of some reupholstering as they were tatty and worn away in places. In the changing rooms the bins were all full in the toilets and the robe bin at the end of the day was overflowing onto the floor. All in all it was a very disappointing day, however the spa would have potential, just needs a LOT of TLC.
Staff very friendly and helpful and treatments were lovely and relaxing and were fitted in perfect to accommodate our afternoon tea in all a lovely experience for my mums 80th Birthday treat.
The overall experience was amazing had a fantastic day, extremely relaxing. Afternoon tea was delicious and plentiful and the staff were very friendly.
I treated my Mum to a Spa Day with Afternoon Tea as an early Mother's Day present...we loved it! Had a lovely, relaxing day and the Afternoon Tea was amazing! Definitely recommend it!
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