Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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295 reviews
Hannah the attendant of the spa was not so helpful plus did not act upon my requests, made me get late to my next appointments forgetting to book a table for afternoon tea after my spa as I asked to do.
Plus in the restaurant the food was served without napkings and knife and fork , there was no waiters around for about 10 minutes and we end up unsatisfied and hungry.
What a shame Hilton is not training staff to their standards!!!!!!
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On the whole it is a lovely place but the layout was a bit out. You had to go upstairs for the relaxation room and hot drinks (on the plus side these were complimentary.) The spa, jacuzzi or what ever it was wasn't really hot enough to relax in or big enough to swim in to keep warm, but water jets were amazing and really hit the spot. The food was a little pricey, but a lovely restaurant and the food was good, so worth it. The loungers were a bit sparse but everyone sort of rotated round so it never felt crowded. To be fair for the price it was really good value, a lovely spa, a lot better than most of the hotel spas we have used in the past.
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Small but lovely Spa. Spotlessly clean; staff warm, friendly and helpful. Treatments excellent, very relaxing. The hydro pool is lovely but a swimming pool would be even better. The steam room could have done with a pine essence which I have experienced at other pools and didn't feel warm for very long. The sauna was fine but again could have done with an added essence.
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Great experience overall! The facilities are all in excellent condition, well maintained, and very clean. Would visit again and would highly recommend to friends!
Pool was very small. The rest good value for money. Very clean facility and nice atomosphere. I enjoyed the day a lot. Would recommend the place.
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