Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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295 reviews
I took my 17 year old daughter as a treatment. This was my daughter's first time at this spa. What a disappointment! We were the only people there. No atmosphere at all. The hydrotherapy pool was cold. The steam room was not very hot. No magazines to read. Staff could not even make a hot drink! No dry towels for after our shower. A very disappointing visit and I cannot recommend it at all.
All was very nice, very remote area, but lovely facilities. The only problem I had was that the jacuzzi which was really nice and powerful including the jet ones for your back, but the pool was very tepid warm so did not make is very comfortable as you could not stay in there for too long.
The sauna and steam rooms were very spacious and lovely and new.
Would go back again, but a bit far for me to travel, but would recommend anyone going.
We had a wonderful, relaxing afternoon. The spa facilities were fantastic. The staff were very friendly and helpful.
We felt that a robe should have been included - we were offered one, but at a charge of £6 - thought this was a bit steep!
Also, there was not a water machine within the spa area and had to ask a member of staff each time we wanted a drink.
Otherwise..... fantastic
Worth visiting, lovely relaxation area, spa facilities brilliant. They have dry floatation area which was an add price. Not sure why on some packages they charge you extra for robe and slippers - take your own!
On arrival staff were very friendly, showed us around the spa and were very informative of all the facilities.
We found the sauna and steam very pleasant but the pool was very cold-i mean very cold-i only managed to go in upto my knees!
We were told that at 3pm the therapists would come and find us to start our treatment.3.15pm we were still waiting and when we looked around for 10minutes no one was to be found.Eventually we grabbed someone at 3.30pm and our treatment started.We finally got an apology and were offered a mud treatmaent at a later date.I wanted a partial refund but that was not an option.
Overall the treatments were good but the spa facilities a bit lacking and communication skills not very acceptable.
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